Refund policy

At CarDeck, we are committed to providing reliable automotive accessories and essentials. Please review our policy regarding returns, replacements, and refunds below.

1. Mandatory Unboxing Video Requirement

To protect against fraudulent claims and ensure swift dispute resolutions, a clear, uninterrupted unboxing video is strictly mandatory to claim a refund or replacement for any damaged, defective, wrong, or missing items.

The video must show:

  • The parcel in its original sealed condition before cutting/opening.

  • The shipping label and tracking number clearly visible on camera.

  • The opening of the outer box/flyer and thorough inspection of the product and its contents.

  • Note: Videos recorded after the package has already been opened or tampered with will not be accepted.

2. Reporting Window (48 Hours)

All issues regarding received orders must be reported to our support team within 48 hours of delivery. Any claims submitted after 48 hours will not be eligible for replacement or refund.

  • Damaged or Defective Items: If an item is received broken or mechanically defective, notify us within 48 hours with your unboxing video. Once verified, we will arrange a replacement or issue a refund.

  • Incorrect Items Sent: If you receive an item different from what was ordered, notify us within 48 hours with your unboxing video. We will provide an exchange or full refund.

  • Missing Items/Accessories: If parts or units are missing from your package, report within 48 hours with your unboxing video showing all unpacked contents.

3. Non-Returnable Items

We cannot accept returns or issue refunds under the following circumstances:

  • Claims raised after 48 hours from the confirmed delivery timestamp.

  • Claims submitted without a valid, continuous unboxing video.

  • Products that have been used, mounted in the vehicle, altered, or damaged due to improper handling/installation.

  • Items returned without their original product packaging, tags, cables, brackets, and accessories.

  • "Change of mind" requests after the order has been processed or shipped.

4. Cancellation Policy

Orders are sent to automated warehouse fulfillment immediately after placement. Once an order has been submitted and processed, cancellations cannot be guaranteed or accepted. Please review your shipping details and order items carefully before completing checkout.

5. Return Process & Shipping Fees

  1. Send an email to support@cardeck.shop within 48 hours of delivery.

  2. Include your Order ID, a brief description of the issue, and the mandatory unboxing video (or a Google Drive/cloud link to the file).

  3. Our verification team will review the footage within 24–48 hours.

  4. If approved for return/replacement, return instructions will be provided.

  5. Shipping Charges: Outward shipping fees are strictly non-refundable. Return shipping costs for non-vendor errors must be borne by the buyer, and we recommend using a trackable courier service.

6. Refunds

Once the returned package is received and inspected at the fulfillment warehouse, you will receive an email confirmation. If approved, your refund will be credited back to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI upon receipt of valid account details.